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We are seeking a skilled and organized Dispatcher to join our team. The ideal candidate will be responsible for coordinating and dispatching truck drivers, managing routes, and ensuring timely deliveries.
Job details
- Location: Winnipeg, MB
- Salary: 24.10 hourly / 40 hours per week
- Terms of employment Permanent employment: Full time Day, Evening, Night, Weekend, On Call, Flexible Hours, Early Morning, Morning
- Start date: Starts as soon as possible
- Vacancies 3
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Will train
Responsibilities:
- Coordinate and schedule truck drivers for pickups, deliveries, and routes, considering time constraints, delivery schedules, and customer requests.
- Communicate with drivers to provide clear instructions, updates, and any changes in delivery requirements or routes.
- Monitor truck locations and statuses using GPS or tracking systems, ensuring on-time arrivals and addressing any delays or issues promptly.
- Collaborate with warehouse staff, customers, and other departments to optimize delivery schedules and resolve logistical problems.
- Record and maintain accurate logs, reports, and documentation related to dispatch activities, deliveries, and driver communications.
- Update and maintain databases or software systems with relevant information, including customer details, delivery statuses, and route changes.
- Ensure compliance with transportation regulations, safety protocols, and company policies.
- Address driver concerns, troubleshoot issues, and provide necessary support to ensure driver satisfaction and efficiency.
Requirements:
- Proven experience as a dispatcher or in a similar logistics role, preferably in the transportation industry.
- Strong organizational and multitasking abilities to manage multiple drivers and tasks simultaneously.
- Excellent communication skills, both verbal and written, with the ability to effectively interact with drivers and internal teams.
- Proficiency in using dispatch software, GPS systems, and Microsoft Office suite.
- Problem-solving skills and the ability to make quick decisions in a fast-paced environment.
- Knowledge of transportation regulations and understanding of logistical processes.
- Flexibility to work in shifts, including evenings, weekends, or holidays, based on operational needs.
Tasks
- Perform general office duties
- Assist with maintenance of communications equipment
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Follow-up on issues with work orders
- Handle wake-up calls
- Keep track of shipments
- Knowledge of cross border dispatching regulations and practices
- Knowledge of highway trucking and associated rules and regulations
- Maintain vehicle operator work records
- Operate computer-aided communications and dispatching equipment
- Record mileage, fuel use, repairs and other expenses
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
Experience and specialization
Computer and technology knowledge
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2023-12-16
Here are some frequently asked questions to help you gain a better understanding of this Dispatcher, trucks:
- What does a truck dispatcher do? Truck dispatchers coordinate the movement of goods by scheduling and dispatching drivers, planning routes, tracking shipments, and ensuring timely deliveries.
- What are the primary responsibilities of a truck dispatcher? Their responsibilities include assigning drivers to routes, communicating with drivers, monitoring truck locations, coordinating delivery schedules, handling logistical issues, and maintaining accurate records.
- What skills are essential for a successful truck dispatcher? Essential skills include excellent organizational abilities, effective communication, problem-solving skills, multitasking capabilities, knowledge of logistics software, and the ability to work under pressure.
- How does a truck dispatcher ensure efficient transportation? Truck dispatchers optimize transportation by planning efficient routes, considering delivery deadlines, communicating effectively with drivers, and promptly addressing any issues that may arise during transit.
- What tools and technology do truck dispatchers use? They utilize dispatch software, GPS tracking systems, communication devices, and various logistics tools to monitor truck movements, manage routes, and communicate with drivers and customers.
- How do truck dispatchers handle unexpected situations or delays? They proactively manage unexpected situations by reassigning routes, communicating revised schedules to drivers, coordinating alternative solutions, and maintaining constant communication to minimize disruptions.
- What challenges might a truck dispatcher face in their role? Challenges may include managing multiple drivers and deliveries simultaneously, adapting to changing conditions, dealing with traffic congestion, and balancing customer demands with logistical constraints.
- How does a truck dispatcher ensure compliance with transportation regulations? They ensure compliance by staying updated on transportation laws and regulations, monitoring driver hours, ensuring proper load distribution, and adhering to safety standards.
- What opportunities for growth exist for truck dispatchers? Truck dispatchers can advance to supervisory roles, move into logistics management positions, or specialize in specific transportation sectors with experience and additional training.
- How does a truck dispatcher contribute to customer satisfaction? They contribute by ensuring timely deliveries, providing accurate updates on shipment statuses, addressing customer inquiries promptly, and resolving any delivery-related issues efficiently.
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