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As a Spa Receptionist at Nail Block Bar Ltd, you will be the first point of contact for our clients, ensuring a warm and welcoming atmosphere. You will play a key role in providing exceptional customer service, managing appointments, and maintaining a positive and organized front desk environment.
Job details
- Location: 14101 West Block Dr NWEdmonton, ABT5N 1L5
- Salary: 20.00 hourly / 30 to 40 hours per week
- Terms of employment Permanent employment: Full time
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
Key Responsibilities:
- Client Interaction: Greet clients with a friendly and professional demeanor. Assist with inquiries, provide information about spa services, and create a welcoming atmosphere.
- Appointment Scheduling: Use the spa’s booking system to schedule and manage appointments. Coordinate with spa staff to ensure accurate scheduling and a seamless client experience.
- Phone Handling: Answer and manage phone calls, addressing inquiries, and providing information about services, pricing, and availability. Take messages and route calls to the appropriate staff members.
- Check-In and Check-Out: Efficiently check clients in and out for appointments. Process payments, handle cash transactions, and provide receipts. Ensure accurate and timely recording of client information.
- Maintain Reception Area: Keep the reception area clean, organized, and aesthetically pleasing. Monitor and replenish spa brochures and promotional materials.
- Handle Difficult Situations: Address client concerns or issues with professionalism and empathy. Involve management or other staff members when necessary to resolve problems.
- Coordinate with Spa Staff: Communicate effectively with spa therapists, aestheticians, and other staff members to ensure smooth operations. Relay relevant information about client preferences or special requests.
- Promotional Activities: Inform clients about promotions, packages, and special offers. Encourage upselling and cross-selling of spa services when appropriate.
Qualifications:
- Previous experience in customer service, hospitality, or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using booking systems and basic computer skills.
- Knowledge of spa services and treatments is a plus.
- Professional and neat appearance.
- Ability to work in a fast-paced and dynamic environment.
- Availability to work evenings and weekends as needed.
Benefits:
- Competitive hourly wage.
- Discounts on spa services and products.
- Positive and collaborative work environment.
- Opportunities for career growth and development.
- Employee wellness programs.
Tasks
- Greet people and direct them to contacts or service areas
- Provide basic information to clients and the public
- Obtain and process information required to provide services
- Operate switchboard or telephone system
- Order office supplies
- Record and relay information
- Schedule and confirm appointments
- Send invoices
- Maintain work records and logs
- Receive and issue payments
- Perform clerical duties, such as filing and sorting and distributing mail
- Answer telephone and relay telephone calls and messages
- Arrange teleconferences
- Calculate billing charges
- Monitor mobile radio or telephone
- Provide directory assistance
- Provide emergency services
- Perform basic bookkeeping tasks
- Perform data entry
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Word processing software
- Database software
- Electronic mail
- MS Excel
- MS PowerPoint
- MS Word
- MS Windows
- MS Office
- Social Media
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Attention to detail
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Here are some frequently asked questions to help you gain a better understanding of this Spa Receptionist:
1: What does a spa receptionist do?
A spa receptionist is responsible for managing the front desk and creating a positive first impression for spa clients. They handle appointments, assist with inquiries, process payments, and ensure the smooth operation of spa services.
What qualifications are required to become a spa receptionist?
While formal education is not always required, spa receptionists typically need strong communication and organizational skills. Customer service experience and familiarity with booking systems are often beneficial.
3: What are the key responsibilities of a spa receptionist?
Spa receptionists are responsible for greeting and assisting clients, managing appointments, answering phones, handling inquiries, processing payments, maintaining a clean reception area, and providing information about spa services.
4: Is customer service experience necessary for a spa receptionist?
Yes, customer service experience is often essential for spa receptionists. They interact with clients regularly, addressing their needs, providing information, and ensuring a positive and enjoyable experience.
5: How does a spa receptionist handle appointment scheduling?
Spa receptionists use booking systems to schedule appointments based on client preferences and availability. They coordinate with spa staff to ensure a smooth flow of appointments throughout the day.
6: What software or tools do spa receptionists use?
Spa receptionists commonly use booking software, phone systems, and point-of-sale (POS) systems. Familiarity with these tools helps them efficiently manage appointments, handle payments, and track client information.
7: How does a spa receptionist handle difficult clients or situations?
Spa receptionists handle difficult situations with professionalism and empathy. They listen to client concerns, communicate effectively, and involve management or other staff members when necessary to resolve issues.
8: Can a spa receptionist provide information about spa treatments?
Yes, spa receptionists are knowledgeable about the spa’s services, treatments, and pricing. They can provide information to clients, help them choose suitable treatments, and explain any special promotions or packages.
9: What is the dress code for a spa receptionist?
The dress code for spa receptionists typically includes professional and neat attire. Many spas have specific uniforms or guidelines to maintain a polished and consistent appearance.
10: Is multitasking important for a spa receptionist?
Yes, multitasking is a crucial skill for spa receptionists. They often handle phone calls, greet clients, manage appointments, and address inquiries simultaneously to ensure efficient front desk operations.
11: Can a spa receptionist advance in their career?
Yes, spa receptionists can advance in their careers by gaining additional skills, taking on supervisory roles, or transitioning to other positions within the spa or wellness industry. Continued education and training may contribute to career growth.
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