adminAs a Food and Beverage Server at Whistle Stop Holdings Ltd, you will play a crucial role in providing excellent customer service, taking orders, delivering food and beverages, and ensuring an overall positive dining experience for our guests.
Job details
- Location: Courtenay, BC
- Salary: 19.00 hourly / 32 to 40 hours per week
- Terms of employmentPermanent employment: Full time Day, Evening, Weekend, Shift, Overtime, On Call, Early Morning, Morning
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
1 year to less than 2 years
Work setting
- Restaurant
- Relocation costs covered by employer
Responsibilities:
- Greet and seat guests in a friendly and welcoming manner.
- Provide menus, make recommendations, and answer customer inquiries regarding food and beverage options.
- Take and accurately record customer orders, ensuring special requests and dietary restrictions are communicated to the kitchen.
- Collaborate with kitchen and bar staff to ensure timely and accurate service.
- Serve food and beverages to guests, ensuring proper presentation and adherence to quality standards.
- Monitor and anticipate guest needs, providing additional services and assistance as required.
- Handle customer concerns or complaints professionally and escalate issues to management when necessary.
- Process customer payments, handle cash transactions, and provide accurate change.
- Maintain cleanliness and organization in the dining area, including setting and resetting tables.
- Stay updated on menu changes, promotions, and daily specials.
Qualifications and Skills:
- Previous experience in a similar role is preferred but not required; on-the-job training will be provided.
- Strong interpersonal and communication skills with a customer-focused attitude.
- Ability to multitask and work efficiently in a high-paced environment.
- Basic math skills and proficiency in handling cash transactions.
- Knowledge of food safety and hygiene practices.
- Flexibility to work evenings, weekends, and holidays.
- Positive attitude, team player mentality, and a commitment to providing outstanding customer service.
Benefits:
- Competitive hourly wage with opportunities for tips.
- Employee discounts on meals and beverages.
- Opportunities for professional development and advancement within the hospitality industry.
- A collaborative and inclusive work environment fostering growth and career progression.
Tasks
- Must be of legal age to mix and serve alcoholic beverages
- Address customers’ complaints or concerns
- Prepare and serve specialty food at customers’ tables
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Describe menu items including daily specials for customers
- Enforce provincial/territorial liquor legislation and regulations
- Advise on menu selections
- Balance cash and record sales
- Clear and clean tables, trays and chairs
- Describe and advise on wine selection
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Serve food and beverages
- Take orders and relay to kitchen and bar staff
- Assist clients/guests with special needs
- Provide customer service
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
Include this reference number in your application
WSH-20230902
How-to-apply instructions
Here is what you must include in your application:
Advertised until
2024-02-10
Here are some frequently asked questions to help you gain a better understanding of this Server – food and beverage services:
1. What does a Food and Beverage Server do?
Food and Beverage Servers, commonly known as waitstaff or waiters/waitresses, are responsible for taking orders, serving food and beverages, and ensuring guests have a positive dining experience.
2. What skills are essential for a Server in the food industry?
Key skills include excellent communication, customer service, multitasking, attention to detail, knowledge of the menu, and the ability to work well under pressure.
3. How do Servers handle challenging customers or situations?
Skilled servers remain calm and professional, actively listen to customer concerns, and seek solutions collaboratively with the kitchen or management when necessary.
4. Is prior experience necessary to become a Food and Beverage Server?
While experience is beneficial, many restaurants provide training for entry-level servers. Essential qualities include a positive attitude and a willingness to learn.
5. How do Servers balance multiple tables and orders efficiently?
Servers develop strong organizational skills, prioritize tasks, and maintain effective communication with kitchen staff to ensure timely and accurate service.
6. What is the importance of menu knowledge for a Server?
Menu knowledge allows servers to make recommendations, answer customer inquiries, and provide a more personalized dining experience, contributing to customer satisfaction.
7. Are there opportunities for career advancement for Servers?
Yes, servers can advance to supervisory or managerial roles, specialize in areas like wine service, or transition to roles in restaurant management.
8. How do Servers handle dietary restrictions or special requests from customers?
Servers communicate special requests to the kitchen, provide alternative options when available, and ensure dietary needs are accommodated to the best of their ability.
9. How do Servers manage teamwork in a fast-paced restaurant environment?
Teamwork is essential. Servers collaborate with kitchen staff, host/hostesses, and other team members to ensure seamless service and a positive overall dining experience.
10. What is the most rewarding aspect of being a Food and Beverage Server?
Many servers find joy in creating memorable experiences for guests, building rapport, and receiving positive feedback for excellent service.
Food and Beverage Servers play a pivotal role in shaping the dining experience, fostering positive interactions, and contributing to the overall ambiance of a restaurant.
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