adminAs a Restaurant Supervisor at Ambar Surrey Restaurant & Dhaba you will play a crucial role in overseeing daily operations, managing staff, and ensuring a positive dining experience for our guests. This position offers an exciting opportunity to lead a dynamic team in a fast-paced and customer-focused environment.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
Key Responsibilities:
- Staff Management: Supervise and coordinate the activities of restaurant staff, including servers, hosts/hostesses, and bussers. Provide leadership, training, and ongoing support to ensure a cohesive and high-performing team.
- Customer Service: Ensure exceptional customer service by interacting with guests, addressing inquiries and concerns, and maintaining a welcoming atmosphere. Lead by example in delivering outstanding hospitality.
- Daily Operations: Oversee the day-to-day operations of the restaurant, including opening and closing procedures, staff scheduling, and coordination with kitchen staff to ensure efficient service.
- Inventory Management: Monitor and manage inventory levels of supplies, beverages, and other items. Collaborate with the management team to place orders and minimize waste.
- Health and Safety Compliance: Ensure compliance with health and safety regulations, including food safety standards, cleanliness, and sanitation. Conduct regular inspections to maintain a safe and hygienic environment.
- Team Collaboration: Work closely with kitchen staff, chefs, and other team members to facilitate smooth communication and efficient service. Collaborate on menu changes, promotions, and special events.
- Training and Development: Provide ongoing training to staff, emphasizing service standards, product knowledge, and customer interaction. Identify opportunities for skill development and career advancement.
- Performance Evaluation: Conduct performance evaluations for restaurant staff, providing constructive feedback and recognizing exceptional performance. Address any performance issues promptly and professionally.
- Guest Relations: Build positive relationships with regular customers and handle guest feedback effectively. Strive to enhance the overall guest experience and satisfaction.
Qualifications:
- Proven experience as a Restaurant Supervisor or in a similar leadership role within the hospitality industry.
- Strong understanding of restaurant operations, service standards, and customer satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and make effective decisions under pressure.
- Knowledge of health and safety regulations and food handling standards.
- Flexible schedule, including evenings, weekends, and holidays.
- Certification in food safety or hospitality management is a plus.
Benefits:
- Competitive salary based on experience.
- Employee discounts on meals and beverages.
- Opportunities for career advancement.
- Training and development programs.
- Positive and collaborative work environment.
Tasks
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Ensure food service and quality control
- Address customers’ complaints or concerns
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
- Prepare food order summaries for chef
- Supervise and check assembly of trays
- Establish work schedules
Supervision
- 5-10 people
- Cook (general)
- Food and beverage servers
- Food service counter attendants and food preparers
- Kitchen and food service helpers
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Standing for extended periods
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2023-11-26
Here are some frequently asked questions to help you gain a better understanding of this Restaurant supervisor:
1: What does a Restaurant Supervisor do?
A Restaurant Supervisor is responsible for overseeing the day-to-day operations of a restaurant. This includes managing staff, ensuring excellent customer service, overseeing inventory, and maintaining a positive and efficient work environment.
2: What qualifications are required to become a Restaurant Supervisor?
While specific qualifications may vary, most employers look for candidates with relevant experience in the hospitality industry, strong leadership skills, and a good understanding of restaurant operations. A background in food service or a related field is often beneficial.
3: What are the key responsibilities of a Restaurant Supervisor?
Restaurant Supervisors are responsible for staff management, customer service, ensuring compliance with health and safety regulations, managing inventory, overseeing daily operations, and collaborating with other restaurant staff.
4: How does a Restaurant Supervisor handle customer concerns?
Restaurant Supervisors address customer concerns by actively listening, empathizing with their feedback, and taking appropriate actions to resolve issues promptly. Providing exceptional customer service is a key aspect of the role.
5: Is a Restaurant Supervisor involved in hiring and training staff?
Yes, Restaurant Supervisors often play a role in the hiring process, conducting interviews, and providing training to new staff members. They also oversee the ongoing training and development of existing team members.
6: How does a Restaurant Supervisor ensure a positive work environment?
Restaurant Supervisors foster a positive work environment by promoting effective communication, recognizing and rewarding staff achievements, addressing conflicts promptly, and leading by example.
7: What challenges do Restaurant Supervisors typically face?
Challenges may include managing a diverse team, addressing staffing issues, ensuring compliance with health and safety standards, and adapting to fluctuations in customer demand.
8: Can a Restaurant Supervisor contribute to menu development?
Depending on the restaurant, some Restaurant Supervisors may be involved in menu development by providing insights into customer preferences, suggesting changes based on feedback, and collaborating with chefs.
9: How does technology impact the role of a Restaurant Supervisor?
Technology impacts the role by streamlining tasks such as inventory management, reservation systems, and point-of-sale operations. Restaurant Supervisors may use technology to enhance efficiency and improve the overall dining experience.
10: What skills are essential for a Restaurant Supervisor?
Key skills include leadership, communication, problem-solving, customer service, time management, and the ability to work in a fast-paced environment.
11: Can a Restaurant Supervisor advance in their career?
Yes, Restaurant Supervisors can advance by gaining additional experience, pursuing further education in hospitality management, and taking on roles with increased responsibilities, such as Restaurant Manager or General Manager.
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