adminRocky Mountain Physiotherapy and Wellness is a reputable healthcare facility dedicated to providing exceptional patient care. We are seeking a detail-oriented and compassionate individual to join our team as a Medical Administrative Assistant.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work setting
- Clinic
- Relocation costs not covered by employer
- Willing to relocate
Responsibilities:
- Greet patients, visitors, and healthcare professionals in a courteous and professional manner.
- Schedule appointments and manage the physician’s calendar, ensuring efficient patient flow.
- Maintain and update patient records, ensuring accuracy and confidentiality of medical information.
- Assist in managing billing, coding, and insurance-related paperwork, including processing claims.
- Answer phone calls, respond to inquiries, and handle patient concerns or redirect as necessary.
- Coordinate referrals to specialists and arrange necessary documentation for patient consultations.
- Manage office inventory and supplies, ensuring adequate stock levels for administrative needs.
- Assist with administrative tasks such as filing, scanning, and organizing medical documents.
- Collaborate with healthcare providers and staff to ensure seamless office operations.
- Adhere to healthcare regulations and compliance standards in all administrative tasks.
Requirements:
- High school diploma or equivalent; associate degree or certification in Medical Assisting or Healthcare Administration preferred.
- Proven experience (X years) as a Medical Administrative Assistant or in a similar role within a healthcare setting.
- Proficiency in medical terminology, electronic health records (EHR/EMR), and medical billing software.
- Strong organizational skills with attention to detail and accuracy in data management.
- Excellent communication and interpersonal abilities with a compassionate demeanor.
- Ability to multitask, prioritize tasks efficiently, and work in a fast-paced environment.
- Knowledge of healthcare compliance regulations and patient privacy laws (HIPAA).
- Flexibility to adapt to changing priorities and willingness to learn new skills.
Tasks
- Schedule and confirm appointments
- Complete insurance and other claim forms
- Maintain filing system
- Perform general clerical work, such as order supplies and maintain inventory
- Arrange travel, related itineraries and make reservations
- Determine and establish office procedures and routines
- Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
- Initiate and maintain confidential medical files and records
- Prepare draft agendas for meetings and take, transcribe and distribute minutes
- Perform data entry
- Provide customer service
Supervision
Experience and specialization
Computer and technology knowledge
- MS Word
- Electronic mail
- MS Excel
- MS Windows
- MS Outlook
Area of work experience
- Charts, tables, graphs and diagrams
- Contracts
- Correspondence
- Financial statements
- Invoices
- Reports and records
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Large caseload
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-01-15
Here are some frequently asked questions to help you gain a better understanding of this Medical administrative assistant:
1. What does a Medical Administrative Assistant do?
Medical Administrative Assistants support healthcare professionals by managing administrative tasks. They schedule appointments, maintain patient records, handle billing and insurance claims, and assist in ensuring the smooth functioning of medical offices.
2. What skills are essential for a Medical Administrative Assistant?
Key skills for this role include strong organizational abilities, proficiency in medical office software, excellent communication skills, attention to detail, knowledge of medical terminology, empathy, and the ability to handle sensitive patient information.
3. What qualifications or education do I need to become a Medical Administrative Assistant?
While a formal degree isn’t always required, many employers prefer candidates with a certificate or diploma in medical assisting or healthcare administration. Relevant coursework or experience in medical office procedures is highly beneficial.
4. What are the typical duties of a Medical Administrative Assistant?
Medical Administrative Assistants handle various tasks such as managing patient records, scheduling appointments, coordinating with healthcare providers, processing insurance claims, greeting patients, answering phone calls, and maintaining office supplies.
5. Is this role patient-facing or more administrative in nature?
Medical Administrative Assistants perform both administrative and patient-facing duties. While they primarily handle administrative tasks, they often interact with patients by scheduling appointments, handling inquiries, and providing administrative support during their visits.
6. Are there opportunities for career growth in this field?
Yes, individuals can progress to supervisory roles or specialize in specific areas such as medical billing, medical coding, healthcare management, or even transition to other healthcare-related administrative positions with additional training or education.
7. What challenges do Medical Administrative Assistants typically face?
Challenges may include managing a high volume of administrative tasks, dealing with sensitive patient information, handling multiple priorities, and ensuring accuracy in documentation while adhering to healthcare regulations.
8. What qualities make a successful Medical Administrative Assistant?
Successful Medical Administrative Assistants possess a blend of organizational skills, empathy, attention to detail, adaptability, professionalism, strong communication skills, and the ability to work efficiently both independently and within a team.
9. How can someone become a Medical Administrative Assistant?
One can start by pursuing relevant education or certifications in medical assisting or healthcare administration. Gaining practical experience through internships, volunteering, or entry-level administrative positions can also be beneficial.
10. What can someone expect from a career as a Medical Administrative Assistant?
A career as a Medical Administrative Assistant offers the opportunity to work in a dynamic healthcare environment, contribute to patient care indirectly, and be part of a rewarding field focused on improving people’s health and well-being.
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