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We are looking for a results-driven and guest-oriented Hotel Manager to oversee all aspects of hotel operations, deliver excellent customer service, and drive the success of our establishment.
Job details
- Location: Fort St. John, BC
- Salary: 31.00 hourly / 40 hours per week
- Terms of employment Permanent employment: Full time Day, Evening, Night, Weekend, Shift, Overtime, On Call, Flexible Hours, To be determined, Early Morning, Morning
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Other trades certificate or diploma
- or equivalent experience
Experience
1 year to less than 2 years
Responsibilities:
- Oversee and manage daily hotel operations to ensure a seamless guest experience, including front desk operations, housekeeping, food and beverage services, and facilities management.
- Set and achieve performance targets, revenue goals, and guest satisfaction objectives, while maintaining a high standard of service and hospitality.
- Develop and implement operational policies, procedures, and strategies to maximize efficiency and profitability.
- Recruit, train, and manage hotel staff, providing guidance, support, and performance evaluations to ensure exceptional service delivery.
- Collaborate with various departments to coordinate activities and maintain effective communication to meet guest needs and resolve issues promptly.
- Monitor and analyze financial performance, prepare budgets, manage expenses, and optimize revenue streams.
- Ensure compliance with health, safety, and hygiene standards, as well as all legal and regulatory requirements.
Requirements:
- Proven experience as a Hotel Manager or relevant leadership position in the hospitality industry.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Additional certifications in hospitality management are advantageous.
- Strong leadership, communication, and interpersonal skills.
- Exceptional customer service orientation with a focus on guest satisfaction.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours and handle high-pressure situations.
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers’ complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2023-12-21
Here are some frequently asked questions to help you gain a better understanding of this Manager, hotel:
- What does a Hotel Manager do? Hotel Managers oversee all aspects of hotel operations, including guest services, staff management, financial performance, and ensuring an exceptional guest experience.
- What are the primary responsibilities of a Hotel Manager? Their responsibilities include managing staff, ensuring guest satisfaction, overseeing hotel operations, budgeting, marketing, maintaining hotel standards, and ensuring compliance with regulations.
- What skills and qualities are essential for a successful Hotel Manager? Essential skills include leadership, communication, problem-solving abilities, customer service orientation, financial management, attention to detail, and multitasking capabilities.
- What tasks are typically performed by a Hotel Manager? Hotel Managers handle staff recruitment and training, oversee room reservations, manage budgets, collaborate with department heads, handle guest inquiries and complaints, and ensure a high standard of cleanliness and service.
- How does a Hotel Manager contribute to guest satisfaction? They ensure efficient operations, maintain high-quality service standards, resolve guest issues promptly, and create a welcoming atmosphere to ensure a memorable and pleasant stay for guests.
- What challenges might a Hotel Manager face in their role? Challenges may include managing staff schedules, addressing guest complaints, maintaining profitability while providing excellent service, and staying updated with industry trends.
- What tools or technologies are commonly used by Hotel Managers? They utilize hotel management software for reservations and operations, financial software for budgeting, customer relationship management (CRM) tools, and communication platforms to coordinate with staff.
- What opportunities for career growth exist for Hotel Managers? Experienced Hotel Managers may advance to regional or corporate management positions within hotel chains, pursue roles in larger hotels, or transition to consulting or hospitality education.
- What advice would you give to someone aspiring to become a Hotel Manager? Gain experience in various hotel departments, develop strong leadership and customer service skills, pursue relevant education or certifications, and seek mentorship from experienced professionals.
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