adminAs a Food Service Supervisor at Roloh Investments Ltd O/A Best Best Western Port O’Call Hotel, you will play a pivotal role in overseeing the daily operations of our food service establishment. This includes supervising staff, ensuring compliance with health and safety regulations, maintaining food quality standards, and contributing to the overall success of the dining experience.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
2 years to less than 3 years
Responsibilities:
- Staff Supervision: Lead and motivate a team of kitchen and service staff. Recruit, train, and schedule employees to ensure optimal performance.
- Customer Service: Foster a positive and welcoming atmosphere for customers. Address customer concerns or inquiries and ensure a high level of satisfaction.
- Operational Management: Oversee daily operations, including opening and closing procedures, managing inventory, and implementing effective cost control measures.
- Food Safety Compliance: Enforce strict adherence to food safety and sanitation standards. Conduct regular training for staff on proper food handling and hygiene practices.
- Quality Control: Ensure the consistency and quality of food items served. Collaborate with the kitchen team to maintain high standards in food preparation and presentation.
- Financial Management: Contribute to the financial success of the establishment by managing food costs, monitoring inventory levels, and implementing strategies to optimize profitability.
- Communication: Foster effective communication within the team and with other departments. Relay important information to staff and management, contributing to a cohesive and efficient work environment.
Qualifications:
- High school diploma or equivalent; additional education in hospitality or related field is a plus.
- Proven experience in a supervisory or management role within the food service industry.
- Strong understanding of food safety regulations and best practices.
- Excellent leadership, organizational, and communication skills.
- Ability to work in a fast-paced environment and make sound decisions under pressure.
- Flexibility to work evenings, weekends, and holidays as required.
Benefits:
- Competitive salary based on experience.
- Opportunities for career advancement and professional development.
- Employee discounts on food and beverages.
- Positive and collaborative work environment.
Tasks
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Estimate and order ingredients and supplies
- Ensure food service and quality control
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
- Establish work schedules
Supervision
- Staff in various areas of responsibility
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Standing for extended periods
- Physically demanding
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Team player
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Long term benefits
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-02-14
Here are some frequently asked questions to help you gain a better understanding of this Food service supervisor:
1. What does a Food Service Supervisor do?
A Food Service Supervisor oversees the daily operations of a food service establishment. This includes managing staff, ensuring food safety and quality, and maintaining a positive customer experience.
2. What qualifications are required to become a Food Service Supervisor?
Typically, a high school diploma or equivalent is required. Many supervisors gain experience in the food service industry and may complete additional training or courses in hospitality or management.
3. What are the key responsibilities of a Food Service Supervisor?
Responsibilities include supervising staff, ensuring compliance with health and safety regulations, managing inventory, addressing customer concerns, and overseeing the overall efficiency of food service operations.
4. How does a Food Service Supervisor ensure food safety?
Supervisors implement and enforce strict food safety protocols, including proper storage, handling, and preparation of food. Regular training for staff on hygiene practices is also crucial.
5. What skills are essential for a successful Food Service Supervisor?
Strong leadership, communication, and organizational skills are vital. Additionally, supervisors should have a good understanding of food safety regulations, inventory management, and customer service.
6. Is experience in the food service industry necessary to become a supervisor?
While experience is beneficial, some individuals enter supervisory roles after gaining a foundational understanding of the industry. On-the-job training and relevant education can contribute to success in this position.
7. How does a Food Service Supervisor handle customer complaints?
A supervisor addresses customer complaints promptly and professionally, working to find solutions and ensure customer satisfaction. They may also use feedback to implement improvements in service.
8. What role does a Food Service Supervisor play in staff management?
Supervisors recruit, train, and schedule staff. They provide ongoing support, conduct performance evaluations, and ensure that staff members adhere to company policies and procedures.
9. How does a Food Service Supervisor contribute to the financial success of a restaurant or establishment?
Supervisors manage inventory efficiently, control food costs, and implement strategies to enhance profitability. They may also contribute to menu planning and pricing decisions.
10. Can a Food Service Supervisor work in various types of food establishments?
Absolutely. Food Service Supervisors are employed in a variety of settings, including restaurants, cafes, catering companies, and institutional facilities such as hospitals or schools.
11. How does a Food Service Supervisor handle busy periods or rushes?
Supervisors excel in time management and delegation during busy periods. They ensure that staff is well-prepared, and operations run smoothly to provide excellent service even during peak hours.
12. What is the importance of communication in the role of a Food Service Supervisor?
Effective communication is crucial for coordinating staff, addressing customer needs, and conveying expectations. A Food Service Supervisor should be able to communicate clearly and diplomatically with both staff and customers
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