adminA food service supervisor is responsible for overseeing the operations of a food service establishment, ensuring the delivery of high-quality food and excellent customer service. They manage and coordinate the work of food service staff, maintain food safety standards, and contribute to the overall success of the establishment.
Job details
- Location: Surrey, BC
- Salary: 19.50 hourly / 35 hours per week
- Terms of employment Permanent employment: Full time Day, Evening, Night, Early Morning, Morning
- Start date: Starts as soon as possible
- Vacancies 2
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Work site environment
Work setting
- Willing to relocate
- Restaurant
Responsibilities:
- Supervise and manage staff: Directly supervise and coordinate the work of food service staff, including chefs, cooks, servers, and other team members. Assign duties, provide guidance and training, and ensure adherence to established procedures.
- Ensure food quality and presentation: Monitor food preparation and presentation to ensure that it meets the established standards of quality, taste, and presentation. Conduct regular inspections and provide feedback to the kitchen staff to maintain consistency and excellence.
- Maintain health and safety standards: Ensure compliance with food safety and sanitation regulations. Oversee proper food handling, storage, and preparation techniques to prevent foodborne illnesses. Conduct regular inspections to maintain a clean and safe environment.
- Customer service: Foster a customer-focused culture by promoting exceptional service and addressing customer feedback or complaints in a professional and timely manner. Train and guide staff members on customer service techniques and ensure a positive dining experience for all guests.
- Inventory management: Monitor inventory levels of food, beverages, and supplies. Place orders as needed, ensuring adequate stock and minimizing wastage. Keep records of inventory, including stock rotation, expiry dates, and pricing information.
- Budget management: Assist in the development and monitoring of the food service budget. Control costs by minimizing waste, optimizing portion sizes, and effectively managing labor resources.
- Staff training and development: Provide training and ongoing development opportunities to staff members, including orientation, food safety training, and professional growth opportunities. Foster a positive and supportive work environment that encourages teamwork and personal growth.
- Collaboration and communication: Collaborate with other departments, such as the kitchen, purchasing, and management, to coordinate operations and ensure smooth service delivery. Maintain open lines of communication with staff members, addressing concerns, and promoting effective teamwork.
Requirements:
- Previous experience in the food service industry, preferably in a supervisory or leadership role.
- Knowledge of food safety regulations and health code requirements.
- Strong leadership and management skills to effectively supervise and motivate a team.
- Excellent communication and interpersonal skills to interact with staff and customers.
- Detail-oriented and organized, with the ability to handle multiple tasks and prioritize effectively.
- Problem-solving abilities and the capacity to handle customer concerns and resolve issues.
- Flexibility to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.
- Basic computer skills for record-keeping and using point-of-sale systems.
Tasks
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Estimate and order ingredients and supplies
- Hire food service staff
- Ensure food service and quality control
- Prepare budget and cost estimates
- Address customers’ complaints or concerns
- Maintain records of stock, repairs, sales and wastage
- Prepare and submit reports
- Prepare food order summaries for chef
- Must have knowledge of the establishment’s culinary genres
- Supervise and check assembly of trays
- Supervise and check delivery of food trolleys
- Establish work schedules
Supervision
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Walking
- Physically demanding
Personal suitability
- Client focus
- Flexibility
- Team player
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Here are some frequently asked questions and answers about Food Service Supervisor:
What is a food service supervisor?
A food service supervisor is a professional responsible for overseeing the operations of a food service establishment, such as a restaurant, cafeteria, or catering service. They are in charge of managing staff, ensuring compliance with health and safety regulations, maintaining quality standards, and providing excellent customer service.
What are the typical responsibilities of a food service supervisor?
The responsibilities of a food service supervisor may include:
- Supervising and coordinating the work of food service staff, including chefs, cooks, servers, and kitchen helpers.
- Creating work schedules and assigning duties to staff members.
- Monitoring food preparation and presentation to ensure it meets quality and safety standards.
- Ordering and maintaining inventory of food and supplies.
- Training and mentoring staff members, providing guidance on food handling, customer service, and workplace policies.
- Handling customer complaints and resolving issues in a professional and timely manner.
- Monitoring and controlling costs, such as food waste and labor expenses.
- Ensuring compliance with health and safety regulations, including proper sanitation and hygiene practices.
- Collaborating with other departments, such as purchasing and accounting, to coordinate operations and meet organizational goals.
What skills and qualifications are required to become a food service supervisor?
To become a food service supervisor, you typically need:
- Experience in the food service industry, preferably in a supervisory or leadership role.
- Strong knowledge of food safety regulations and health code requirements.
- Excellent communication and interpersonal skills to interact with staff and customers effectively.
- Leadership and management abilities to oversee and motivate a team.
- Organizational skills to handle scheduling, inventory management, and administrative tasks.
- Problem-solving skills to address operational challenges and customer concerns.
- Flexibility and the ability to work in a fast-paced and dynamic environment.
- Basic computer skills for record keeping and using point-of-sale systems.
- Relevant certifications in food safety and handling, such as a Food Handler’s Certificate.
What are the career prospects for a food service supervisor?
A food service supervisor can advance their career in the food service industry by taking on higher-level managerial roles, such as restaurant manager, food and beverage director, or hospitality manager. They can also explore opportunities in catering companies, hotels, resorts, or other food service establishments. With experience and additional training, some food service supervisors may even choose to start their own food-related businesses.
What is the importance of a food service supervisor?
A food service supervisor plays a crucial role in ensuring the smooth and efficient operation of a food service establishment. They are responsible for maintaining quality standards, adhering to food safety regulations, and providing excellent customer service. By overseeing the day-to-day operations and managing a team of staff members, they contribute to the overall success and reputation of the establishment.
What qualities make a successful food service supervisor?
Successful food service supervisors possess strong leadership and communication skills, attention to detail, the ability to work under pressure, and a passion for customer satisfaction. They should be organized, adaptable, and able to handle various responsibilities simultaneously. Additionally, they should have a deep understanding of food service operations and a commitment to maintaining high standards of quality and hygiene.
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