adminA Cafeteria Supervisor is responsible for overseeing the daily operations of the cafeteria, ensuring efficient food service, maintaining cleanliness, and providing exceptional customer service to create a pleasant dining experience for customers. They lead and manage cafeteria staff, enforce food safety standards, and collaborate with management to improve cafeteria operations.
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
Work setting
- Food service establishment
- Coffee shop
- Restaurant
Responsibilities:
- Supervision of Cafeteria Staff: Manage and coordinate the work of cafeteria employees, including servers, cooks, and cleaners. Assign duties, monitor performance, and provide training as needed.
- Customer Service: Ensure a positive dining experience for customers by addressing their inquiries, concerns, and feedback promptly and professionally.
- Food Service Management: Monitor food quality, presentation, and portion control to maintain high standards. Collaborate with kitchen staff to ensure timely and efficient food service.
- Health and Safety Compliance: Enforce food safety and hygiene regulations to maintain a clean and sanitized cafeteria environment. Conduct regular inspections and address any issues promptly.
- Inventory and Supplies Management: Manage inventory levels, track supplies, and place orders as needed to ensure an adequate stock of food items, beverages, and other cafeteria essentials.
- Menu Planning and Specials: Collaborate with management and kitchen staff to plan and introduce menu specials. Ensure dietary restrictions and customer preferences are accommodated.
- Budgeting and Reporting: Assist in budget preparation and track cafeteria expenses. Generate reports related to sales, inventory, and performance.
- Vendor Coordination: Establish and maintain relationships with suppliers and vendors to ensure timely and reliable deliveries.
- Cash Handling and Transactions: Oversee cash transactions, reconcile registers, and ensure accuracy in handling payments.
- Staff Training: Provide training to new cafeteria employees and conduct regular refresher training for the team to enhance skills and knowledge.
- Cafeteria Maintenance: Ensure the cleanliness and maintenance of the cafeteria, including dining areas, serving counters, and seating arrangements.
Requirements:
- Education: A high school diploma or equivalent is typically required. Additional education or training in food service or hospitality is advantageous.
- Leadership Skills: Strong leadership abilities to guide and motivate cafeteria staff effectively.
- Communication Skills: Excellent communication and interpersonal skills to interact with staff and customers professionally.
- Food Service Knowledge: Profound understanding of food safety regulations and cafeteria operations.
- Problem-Solving: Capability to address challenges and find solutions in a fast-paced environment.
- Customer-Oriented: A customer-centric approach to ensuring a positive dining experience.
- Time Management: Effective time management skills to meet deadlines and manage cafeteria operations efficiently.
- Adaptability: Ability to adjust to changing priorities and handle diverse tasks.
- Health and Safety Awareness: Knowledge of health and safety regulations and the ability to enforce them in the cafeteria setting.
Tasks
- Establish methods to meet work schedules
- Supervise and co-ordinate activities of staff who prepare and portion food
- Train staff in job duties, sanitation and safety procedures
- Estimate and order ingredients and supplies
- Ensure food service and quality control
- Address customers’ complaints or concerns
- Prepare and submit reports
- Supervise and check delivery of food trolleys
- Establish work schedules
Supervision
Credentials
Certificates, licences, memberships, and courses
- Safe Food Handling certificate
Additional information
Security and safety
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2023-08-22
Here are some frequently asked questions to help you gain a better understanding of this Cafeteria supervisor:
1. What is the Role of a Cafeteria Supervisor?
A cafeteria supervisor is responsible for managing the daily operations of the cafeteria, ensuring the efficient service of food and beverages, maintaining cleanliness, and providing excellent customer service.
2. What are the Key Responsibilities of a Cafeteria Supervisor?
The main responsibilities of a cafeteria supervisor include:
- Supervising Cafeteria Staff: Overseeing the work of cafeteria employees, including servers, cooks, and cleaners.
- Customer Service: Ensuring a positive dining experience for customers, addressing their inquiries and concerns.
- Food Service: Monitoring food quality, presentation, and portion control to maintain high standards.
- Health and Safety: Enforcing food safety and hygiene regulations, maintaining a clean and sanitized environment.
- Inventory Management: Managing inventory levels, tracking supplies, and placing orders as needed.
- Staff Training: Providing training to new employees and conducting regular refresher training for the team.
- Budgeting and Reporting: Assisting in budget preparation, tracking expenses, and generating reports.
- Menu Planning: Collaborating with management to plan and update menu offerings.
- Collaborating with Suppliers: Establishing relationships with suppliers and ensuring timely deliveries.
- Handling Cash and Payments: Overseeing cash transactions and reconciling registers.
3. What Skills and Qualifications are Essential for Cafeteria Supervisors?
Successful cafeteria supervisors possess the following skills and qualifications:
- Leadership: Strong leadership abilities to guide and motivate cafeteria staff effectively.
- Communication: Excellent communication skills to interact with staff and customers professionally.
- Food Service Knowledge: Profound understanding of food safety regulations and cafeteria operations.
- Problem-Solving: Capability to address challenges and find solutions in a fast-paced environment.
- Customer-Oriented: A customer-centric approach to ensuring a positive dining experience.
- Time Management: Effective time management skills to meet deadlines and manage cafeteria operations efficiently.
- Adaptability: Ability to adjust to changing priorities and handle diverse tasks.
- Health and Safety Awareness: Knowledge of health and safety regulations and the ability to enforce them in the cafeteria setting.
4. In What Settings Do Cafeteria Supervisors Work?
Cafeteria supervisors work in various settings, including:
- Schools and Educational Institutions
- Corporate Cafeterias
- Hospitals and Healthcare Facilities
- Government Offices and Institutions
- Commercial Buildings and Offices
- Recreational Facilities and Sports Centers
- Manufacturing Plants and Industrial Sites
5. Can Cafeteria Supervisors Handle Menu Specials and Dietary Restrictions?
Yes, cafeteria supervisors work closely with the management and kitchen staff to plan and introduce menu specials. They also ensure that dietary restrictions and preferences of customers are accommodated.
6. How Do Cafeteria Supervisors Ensure Food Quality and Hygiene?
Cafeteria supervisors enforce food safety and hygiene standards, monitor food preparation processes, and ensure proper storage and handling of ingredients to maintain food quality and safety.
7. What Qualities Make a Great Cafeteria Supervisor?
Great cafeteria supervisors exhibit leadership, communication, and problem-solving skills. They are customer-oriented, detail-oriented, and have a passion for maintaining high standards in the cafeteria.
8. Can Cafeteria Supervisors Handle Catering and Special Events?
Yes, cafeteria supervisors may be involved in catering and managing special events held in the cafeteria or at other venues. They coordinate with event organizers and ensure smooth food service during such occasions.
9. How Do Cafeteria Supervisors Manage Staff Scheduling?
Cafeteria supervisors create staff schedules, taking into account peak dining hours, holidays, and employee availability, to ensure adequate coverage and efficient cafeteria operations.
10. What Career Advancement Opportunities are Available for Cafeteria Supervisors?
Cafeteria supervisors can advance their careers by gaining experience, pursuing additional training, and showcasing strong leadership and management skills. Advancement opportunities may include becoming a cafeteria manager, food service director, or transitioning to other supervisory roles in the food and hospitality industry.
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